Our privacy policy

Last Revised: Feb 14, 2015

Thank you for visiting a Secret Garden website, herein as “this web site”.

This Privacy Policy is subject to change by Secret Garden & Joy Hicklin-Bailey at any time and at our discretion without notice by updating this posting.

We understand the importance that Internet users place on privacy, & this Privacy Policy describes how we use personal information that is collected at our web sites.

Please read this Privacy Policy before using this web site or submitting any personal information.

By using this web site, you accept the privacy practices contained in this Privacy Policy. You are encouraged to review the Privacy Policy whenever you visit the web site to make sure you understand how any personal information you provide will be used.

We take Children’s Privacy very seriously. Our Terms & Conditions only allow this web site to be accessed by persons eighteen (18) years or older. Due to the age restrictions of this web site, none of the information obtained by this web site applies to children. However, if your minor child has provided us with personally identifiable information, you may contact us at the phone number or mailing address listed in Section 7 herein if you want this information deleted from our records. We will then make reasonable efforts to remove your child’s information from the database that stores the information.

Information We Collect

  1. Personally Identifiable Information

In order to serve our customers, we collect personally identifiable information, like names, addresses, products, phone numbers, email addresses, and sometimes credit card information when such information is voluntarily submitted by our visitors. We will only use your personal information for the following purposes: (1) to deliver the products, courses &/or services to you that you have requested; (2) to validate your compliance with the terms & conditions; (3) for content improvement &feedback purposes; & (4) to reach you, when necessary, regarding your use of the web site or product(s) or service(s).

We may rarely disclose personally identifiable information collected if we have received your permission beforehand (such as to fulfil a third party’s order) or in very special circumstances, such as when we believe that such disclosure is required by law or for other special cases described below.

We may also periodically conduct voluntary surveys of our subscribers & customers from time to time so we can improve on the products and services that we provide.

By permitting us to collect this information, you will be able to receive information on products & services that may be of interest to you, including related third party offers that we may send to you. You also enable us to personalize your experience with us so that we can provide you with the highest quality of service. We may also use this information to contact you about joint venture opportunities if it appears that you would be a suitable joint venture partner with us.

By submitting your email address on this web site, you agree to receive email from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do! By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted-in to receive communications from us.

In addition, you agree that by submitting your telephone contact information on this web site and/or registering to receive the product and/or service offered herein, such act constitutes a purchase, an inquiry, we retain the right to contact you via telemarketing in accordance with the applicable UK regulations.

2.Non-Personally Identifiable Information

We also may collect various types of non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve site visitors better. For example, we may use such data to tailor our advertisements, develop proper survey questions, improve our business, etc.

As another example, we may use session and persistent “cookies,” session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools (such as Google Analytics), third party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., for a refer-a-friend email) to collect non-personally identifiable or other aggregated information about site visitors.

Cookies are text files that are used by your computer’s web browser to store your preferences, and enable us to enhance your user experience with our web site.

Emails or newsletters that we send electronically may at times use tools to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city, state, and county) associated with the applicable IP address.

If you visit this site with an open ID (such as Facebook), you may also be sharing and integrating data with third-party social media sites, and we may track aggregate data about the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.

Other parties such as advertising partners and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other device.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” signals other than cookies, we do not currently respond to “Do Not Track” signals that are undefined.

Please note that you do have the option to configure most web browsers to NOT accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our web site or the web-hosted software that runs on our web site.

Third Party Actions

We do not control and are not liable for the actions of any third parties who we may promote. We pride ourselves in working with quality companies & individuals, but have no control over the actions of those third parties. While we are not liable for any of the actions of those third parties, you should feel free to give us feedback from time to time on your experiences with any third parties to whom we work with so that we may enhance our future service to all customers.


We may use cookies to deliver content that is specific to your interests. Cookies are text files that are used by your computer’s web browser to store your preferences, and enable us to enhance your user experience with our web site.

IP Addresses

We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you products and services.

Third Party Web Sites

This web site and/or the products and/or services offered herein may direct you to web sites that are owned and/or controlled by third parties. We have no control over those third parties and are not responsible for the content or the privacy practices of those sites or companies.

Commitment to Data Security

All information collected from you is stored in a technically and physically secure environment. We use SSL encryption to protect sensitive information online, and we do everything we can to protect user information offline. Unfortunately, no transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take reasonable measures to protect your information, we cannot ensure or warrant the security of the information that you transmit to us, and you do so at your own risk.

Your consent

Secret Garden & Joy Hicklin-Bailey may make audio recordings & video recordings & take photographs. These will be appropriate to the territory we share & always respectful. Any request for full confidentiality with regard to film & photography must be made very clearly at the beginning of the course to the main assistant in writing – this will be respected as far as possible & we will do our very best to maintain it. You may review & change your choice anytime but must inform us in writing.

Insurance: Your personal holiday or event insurance is your own responsibility, is mandatory for any event outside the UK & recommended for events in the UK too. You undertake to provide a photocopy of your current policy when paying your balance for a retreat outside the UK.

Should you decide to cancel your booking, notification must be in writing by registered post to the address below. The full fee will be retained less than 25 weeks before the Retreat. We recommend you take out travel or event insurance in good time before that.

All monies paid are completely secure, & in the event of us cancelling the workshop for reasons beyond our control you will be fully reimbursed for course fees. Accommodation fees must be claimed from the centre or venue.

Cancellations Fees are non-refundable in the event of cancellation. You can however arrange privately for another person to take your place. In the event of us cancelling the workshop for reasons beyond our control you will (for course fees only) be fully reimbursed. No responsibility is taken by Joy Hicklin-Bailey, Tim L, Hawkwood, AT Ltd, Mayfaire for any loss, accident, damage injury or irregularity during the group, nor for any negligence, incompetence, omission or error made by any third party supplier of goods, accommodation, venue staff or equipment or food or any course participant. Joy Hicklin-Bailey reserves the right to make changes in the itinerary or to refuse to retain a participant if conditions warrant it or if deemed necessary for the comfort or safety of participants. Joy Hicklin-Bailey and Angling Travel are not responsible for the consequences, financial or otherwise, of third party negligence, omission or cancellations of accommodation, meals and other services or for a participant’s inability to attend a course.

Confidentiality Participants agree to keep all that is shared during a workshop or course or retreat (whether in discussion or as structures) by other participants and by Joy Hicklin-Bailey and Tim L, as confidential information which is not to be shared outside of that course, retreat or workshop except with regard to agreed photgraphic, audio & video material -see above. Joy Hicklin-Bailey, Tim L & AT Ltd accept no reponsibility for the consequences of a breach of such confidentiality, whatever those consequences are.

Contacting Us

If you need to contact us, you can email us via the contact box on the site, call us, or send us a letter by post or call us.

We strive to provide excellent products, courses & services, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods listed above.